Last updated: October 2025
This policy explains how digital downloads and any future physical deliveries are processed through Additive Free Foods, Shop Additive Free Foods, and Belinda Wilkinson APD.
All products sold through our websites are digital files, such as guides, meal plans, or eBooks, unless otherwise stated.
💾 1. Digital Products
- All digital items are available for instant download after payment confirmation.
- You will receive an email with your download link immediately after checkout.
- Please check your spam or promotions folder if you do not receive your file.
- If you experience technical issues or cannot access your file, contact [email protected] within 7 days of purchase.
🔐 2. Access & Usage
- Digital downloads are for personal, non-commercial use only.
- You may not copy, share, or resell any files.
- Downloads are tracked for security and compliance.
For best results, download and store your files securely - we recommend saving a backup to your device.
📩 3. Delivery Confirmation
You will receive an order confirmation email that includes:
- A summary of your purchase.
- A secure download link (for digital files).
- Contact details for support.
If you do not receive this email within one hour, please check your junk mail or contact us.
🚚 4. Future Physical Deliveries
If Additive Free Foods offers physical goods in future, delivery will be available within Australia.
Orders will be processed within 2 business days, and tracking details will be sent by email.
Delivery timeframes will depend on your location and courier availability.
⚖️ 5. Non-Delivery
If your digital or physical item fails to arrive or the file cannot be opened, please email [email protected] with your order number and issue details.
We will resend or assist within 1-2 business days.
🕑 6. Processing Times
Digital downloads are processed automatically.
Physical orders (if offered) are typically fulfilled within 2-5 business days.
📬 7. Contact Us
If you have any issues with your digital download or order delivery, please reach out:
📧 [email protected]
📮 PO Box 340, Rye VIC 3941, Australia
🌿 Brand Statement
Helping Australians eat well with additive free, whole-food choices - one ingredient at a time.